How to know if my train is running?

Due to a national SNCF strike, train traffic is again disrupted. All the information concerning the circulation of your train will be available the day before your departure, from 17h.

For circulations in April:
For journeys with TGV in France and in Europe or INTERCITÉS,  please visit :

  •  The SNCF.com website or download the SNCF.com app.
Note: To access traffic information, make sure to have your train number ready, which you can find on your ticket or in the confirmation email. 

For journeys with OUIGO, please visit the OUIGO.com website.


Concerning the circulations in May and June: It is too early to be able to know more about the impact on train circulations in May and June. 

 

You can not book your train?
Your train is displayed as 'full'
Some trains may be closed for reservation during the strike period. They are displayed as "train full " on our website and application.
If their circulation is confirmed and there are still seats available, the reservation may be offered between 48h and 24 hours before departure.

Your train may be deleted:

  • On our website, these trains are displayed as "deleted train". It means that they do not circulate.
  • On our app, deleted trains are not displayed.

 

View my booking

Strike planning


For more information about the circulation of your train, please check the SNCF website or app on the day before your departure at 5PM at the latest.

This calendar is meant for informative purposes only and can evolve over time. We are doing our best to keep this page as up to date as possible. 

Your exchange or refund

You may exchange your ticket or request a refund at no charge or additional cost, including non-exchangeable / non-refundable rates, prior to your departure date.

More info on our OUI.sncf website or app:

  1. See more on « my bookings » on the website or « my journeys » on the app.

  2. Enter your booking reference and the name used for the order.

  3. Proceed to the exchange or cancellation of your ticket

If the online cancellation is not possible, make your request via the SNCF claims form on the:
English version
French version


To get more information about your exchange and refund conditions for your travels and services, please visit our page in

English

French

Good to know: to be able to consult your reservation, you do not need to change version. Find the details of your reservation by clicking on the link below "my bookings"
 

My compensation in case of delay
For TGV and INTERCITIES in France and Europe (excluding OUIGO, Eurostar, Thalys, TER), the G30 Guarantee guarantees you compensation for any reason from a delay of 30 minutes.

For delays of up to 30 minutes: get a compensation of at least 25% of the ticket price.
• From 2 hours late: get a compensation of 50% of the ticket price.
• From 3 hours late: get compensation of 75% of the ticket price.
Note: For TGVmax journeys, you can obtain a voucher of 5 € online on SNCF.com

View my booking


Travel by bus :

From price per person, for a one-way bus trip, on a selection of destinations and on certain dates, subject to availability. Online payment by credit card. Offer not combinable with any other promotion in progress. For a journey with isilines or Eurolines, the ticket is changeable up to 6 hours before departure for a fee. The city of departure or arrival can not be modified. In case of cancellation more than 48 hours before departure: 25% of the total amount of the ticket will be lost (minimum fee 10 euros), between 48 hours and 6 hours before departure: 50% of the total amount of the ticket will be lost (minimum fee 20 euros), less than 6 hours before departure (or in case the passenger does not show up at departure), lost or stolen ticket: no refund. For a journey with Ouibus: modification or cancellation of a non promotional ticket is possible up to 30 min before the departure time. Reimbursement in voucher. Modification and cancellation: free of charge on the Ouibus.com site or application, with 5 euros of fees at the counter, 10 euros of charges by telephone, as well as any difference in price between your original reservation and your new reservation.


The OUI.sncf app :



Accomodation :